Question 1

What services does Rounding Third Logistics offer?

Accepted Answer

We provide a full range of freight brokerage services including Full Truckload (FTL), Less Than Truckload (LTL), partial freight, and expedited shipping. Our team matches your shipment with the right carrier, mode, and service level to meet your needs and budget.

Question 2

What areas do you serve?

Accepted Answer

Rounding Third Logistics provides freight services across all 48 contiguous United States. Whether you need to ship locally within Ohio or coast-to-coast, we have carrier partnerships to cover your lanes.

Question 3

How do I request a quote?

Accepted Answer

You can request a free, no-obligation quote by visiting our online quote form, calling us at 866-RTLShip, or emailing ship@roundingthirdlogistics.com. The more details you provide about your shipment, the faster and more accurate your quote will be.

Question 4

Can I track my shipment?

Accepted Answer

[PLACEHOLDER — Tracking capabilities and portal details to be confirmed by owner. Shipment visibility and status updates will be available through our technology platform.]

Question 5

What are your business hours?

Accepted Answer

We're available 24/7. Freight doesn't stop, and neither do we. Whether it's a quote request, a tracking update, or an urgent shipment, our team is here around the clock.

Question 6

What is the difference between FTL and LTL?

Accepted Answer

Full Truckload (FTL) means your freight occupies an entire trailer, traveling direct from origin to destination with no other stops. Less Than Truckload (LTL) consolidates your freight with other shipments on a shared trailer, which is more cost-effective for smaller loads that don't require a full trailer.

Question 7

What is partial freight?

Accepted Answer

Partial freight fills the gap between LTL and FTL. It's ideal for shipments that are too large or heavy for standard LTL pricing but don't need an entire trailer. Partial shipments typically move with fewer handling points than LTL, reducing the risk of damage while keeping costs lower than a full truckload.

Question 8

Do you offer expedited shipping?

Accepted Answer

Yes, we offer expedited and time-critical freight services for shipments that require faster-than-standard transit times. This includes team drivers, dedicated trucks, and hot-shot services. Contact us directly for expedited quotes, as pricing and availability vary based on lanes and timing.

Question 9

What information do I need to provide for a quote?

Accepted Answer

To provide an accurate quote, we need the pickup and delivery locations (city, state, and ZIP code), freight details (weight, dimensions, commodity type, and number of pallets or pieces), desired pickup date, and any special requirements such as liftgate, inside delivery, or temperature control.

Question 10

How are freight rates determined?

Accepted Answer

Freight rates are based on several factors including distance, freight weight and dimensions, freight class, equipment type, lane demand, fuel costs, and any accessorial services required. Market conditions and seasonal demand also play a role in pricing. We work to find you the most competitive rate for every shipment.

Question 11

What is a freight class and why does it matter?

Accepted Answer

Freight class is a standardized classification system defined by the National Motor Freight Traffic Association (NMFTA). Classes range from 50 to 500 and are determined by density, stowability, handling, and liability. Your freight class directly affects LTL shipping rates — lower classes typically cost less to ship. We can help you determine the correct class for your commodity.

Question 12

How do I become a carrier partner with RTL?

Accepted Answer

We're always looking for reliable carriers to join our network. Visit our Carriers page to learn about our requirements and start the onboarding process. We value safety, communication, and on-time performance in all of our carrier partnerships.

Question 13

What documents are required for carrier onboarding?

Accepted Answer

Carrier partners must provide a valid MC/DOT authority, proof of insurance (auto liability and cargo coverage meeting our minimum requirements), a signed carrier agreement, and a completed W-9 form. Additional documentation may be required depending on the freight types you will be hauling.

Question 14

What are the payment terms for carriers?

Accepted Answer

We offer competitive payment terms for our carrier partners. Standard payment is processed promptly upon receipt of a clean bill of lading and proof of delivery. We also offer quick-pay options for carriers who need faster access to funds. Details are covered during the onboarding process.

Question 15

How will I receive my invoice?

Accepted Answer

Invoices are sent electronically via email after delivery is confirmed. Each invoice includes the shipment reference number, service details, and a breakdown of charges. If you need a different invoicing format or delivery method, contact our accounting team to discuss options.

Question 16

What payment methods do you accept?

Accepted Answer

[PLACEHOLDER — Accepted payment methods (ACH, check, credit card, etc.) to be confirmed by owner. Contact our accounting team at accounting@roundingthirdlogistics.com for payment details.]

Question 17

Who do I contact about billing questions?

Accepted Answer

For any billing or invoice-related questions, please reach out to our accounting team at accounting@roundingthirdlogistics.com. Include your shipment reference number (RTL-) for the fastest resolution. Our team typically responds within one business day.

Frequently Asked Questions

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